Refund policy

 

These are handcrafted products and therefore each will be unique, no two items will be exactly the same in size or color (despite how hard I try). 

While I try to make the descriptions true to the products as much possible, there are some factors out of my control and differences between size, color and finish will occur between batches. This is all part of the charm of owning something handcrafted, and it is due to this that I do not offer refunds for change of mind. Please make sure you look through all photos provided to ensure that you are aware of the product you are purchasing. 

If a product is damaged during transit, or is faulty on arrival, contact wildwoodpotterystudio@gmail.com. After verification that the product is damaged or faulty, I can offer a replacement or refund. If the item you ordered is not in stock please allow time for me to make you a fresh batch. 

If there are any other problems with your purchase, please contact me at wildwoodpotterystudio@gmail.com and I will try and come up with a solution.